There's a developing trend today with a lot of companies deciding to outsource their IT support. They've come into the realisation that there's a massive advantage to the enterprise to outsource their IT Service and also have a range of IT Experts in their support, instead of using a restricted number of IT employees to help them usually at a higher price.
Selecting a Managed Service Provider (MSP) to deal with the daily intricacies of your IT systems isn't a choice to be taken lightly. They're responsible for your small business up-time, which means you would like to be certain that you're using a respectable firm in addition to getting the most from your IT Support. You can opt for expert IT support companies such as https://13tech.net.au/ to help you deal with all your dilemmas.
Various companies provide different solutions to their clientele. Some offer 'block hours', where you pre-purchase a number of hours as you call up for IT Support, the work is deducted from the block. This can be reasonable if you're not leveraging your IT support too heavily, but if you're using a lot of hours per week or per month, then you want to look into an MSP which offers an 'all you can eat' plan.
The fee is usually worked out by what your current staff number is, as well as the complexity of your IT systems. This system makes it easier to budget for as you know that you're not going to be hit with a large monthly bill if you have a month which requires a lot of support. You never want to be thinking about a bill when you're making that call to support. It should feel like an extension of your office whom you can call whenever you're stuck with anything IT related.